Shipping policy
We're doing our best to answer all your questions in this article. Don't hesitate to drop us an email at hello@okan-studio.com if anything's still unclear.
WHAT ARE THE DELIVERY TIMES?
If you're ordering from Metropolitan France:
- Express home delivery (to a relay point) with Chronopost (+/- 4 days): €5
- Home delivery (with tracking and delivery on signature) with Colissimo (+/- 1 week): €0
- Delivery to a Relay point (Mondial Relay) (+/- 1 week): €0
- Same-day courier delivery for any order placed before noon - €10
If you're ordering from another country in the European Union:
- Standard home delivery (with tracking – requiring signature)
- Delivery fee: €0
- Delivery time (indicative): 3 to 7 business days from the dispatch of the order.
If you're ordering from North America:
- Standard home delivery (with tracking – requiring signature) via DHL
- Delivery fee: €0 for any order above 200$ / 20€ otherwise
- Delivery time (indicative): 1 to 2 weeks from the dispatch of the order.
- Customs fees are not included in the price.
- Free return
If you're ordering from a country outside the European Union:
- Standard home delivery (with tracking – requiring signature)
- Delivery fee: €20
- Delivery time (indicative): 7 days to 2 working weeks from the dispatch of the order.
- Customs fees are not included in the price.
IS THE DELIVERY SECURE?
We put every effort into offering you the best delivery conditions:
- We choose to work with reliable carriers, La Poste / Mondial Relay / DHL.
- Our delivery packaging is without any distinctive branding and won't attract unwanted attention.
- We insure our shipments for the value of the jewelry.
IS IT POSSIBLE TO PICK UP THE JEWELRY IN PERSON?
You can come and pick up your jewelry directly at our studio located in the 11th district of Paris (Oberkampf metro). It's a chance to meet the brand's founder over a cup of Japanese tea, if you're up for it. Just choose the "Pick up at the studio" option when selecting your delivery method.