Before paying for your order, you will have the choice of delivery method:

• Either a free collection directly from our Parisian studio (Paris 11th),
• Either by secure Colissimo or Chronospost delivery to your home if you live in France or the European Union: free
• Either by delivery by courier in Paris only: €10

If you order from mainland France:

• Express home delivery (with tracking – with signature) with Chronopost (+/- 4 days): €10
• Home delivery (with tracking and delivery against signature) with Colissimo (+/- 1 week): free from 200€ of purchases on the site.

If you order from a country in the European Union:

• Standard home delivery (with tracking – with signature)
• Delivery costs: free from 200€ of purchases on the site.
• Delivery time (indicative): 3 to 7 working days from dispatch of the order.

If you are ordering from a North American country:

• UPS delivery: €0
• Delivery time (indicative): 7 days to 2 working weeks from dispatch of the order.
• Customs fees are our responsibility.

If you order from a country outside the European Union:

• Standard home delivery (with tracking – with signature)
• Delivery costs: 20€
• Delivery time (indicative): 7 days to 2 working weeks from dispatch of the order.
• Customs fees to be paid upon receipt.

We do everything we can to offer you the best delivery conditions:

• We choose to go with trusted carriers, La Poste, Chronopost, UPS, Stuart.
• Your order will be delivered to your home personally, against signature.
• Our delivery packaging is without distinctive branding and will not arouse envy.
• We insure our shipments up to the value of the jewelry.

You can come and collect your jewelry directly from the studio located in the 11th arrondissement of Paris (Oberkampf metro). Following your order, you will receive an appointment link with numerous reservation slots.

EUROPEAN UNION & NORTH AMERICA

You have up to 30 days after receiving your jewelry box to request a free exchange or refund.

The jewelry must not have been worn and must be returned in its original condition with all of its packaging to be eligible.

If the return conditions are met, we will exchange or refund within 30 days of receipt of the return.

OUTSIDE EUROPEAN UNION & NORTH AMERICA

Exchanges/returns are possible and are your responsibility.

Absolutely ! Our ŌKAN STUDIO pieces, purchased online and at the studio, are guaranteed for 12 months from the date of purchase, upon presentation of the invoice (sent by email following your purchase).

The ŌKAN warranty covers any defect linked to the manufacturing of the part.

However, it does not cover natural wear and tear, loss, theft or damage linked to an accident or poor protection of your sculpture to be worn.

If it is a purchase made on the e-shop, contact us at hello@okan-studio.com . To facilitate processing your request, send us a photo of your part.

We can of course take care of your jewelry! Just send us an email to hello@okan-studio.com with photos. We will send you a detailed estimate which will obviously be submitted for your approval before giving your room a makeover!

After-sales service parts are sent to the workshop at the start of the month. Then allow 4 to 6 weeks for the beauty of your room, we will keep you informed upon receipt.

Our trusted workshop does everything to process your parts as quickly as possible. We monitor after-sales service very carefully and are very responsive when it comes to sending jewelry once repaired.

After making contact by email, we will invite you to submit your piece directly to the studio if you are in Paris.

If you can't come to us and your jewelry is under warranty, we will send you a prepaid return slip to ship your jewelry as soon as possible.

If your jewelry is not under warranty, the price of beauty restoration includes shipping costs and therefore sending it to the studio. We will send you a prepaid return slip by email.

As with a piece purchased on our site or at the studio, you can benefit from the guarantee - valid for one year from the date of purchase.
Simply contact us by email at hello@okan-studio.com, attaching your invoice and photos of your jewelry. Fast response guaranteed :)

You can find our sculptures to wear:

- at Printemps Haussman (ground floor - designer jewelry space) - Paris

- Boutique Katie Nat - Toulouse

You can find our creations:

- Fanfan Concept-Store - Lausanne - Switzerland

- Six Senses - Crans Montana - Switzerland