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Article: Secure Delivery

Livraison Sécurisée

Secure Delivery

We try to answer all your questions in this article. Do not hesitate to contact us by email if a gray area remains - getintouch@okan-studio.com.

WHAT ARE THE DELIVERY TIMES?


At the time of payment, you will have the choice of the delivery method:
  • Either a free withdrawal directly from our Parisian studio (Paris 11th),
  • Either by secure Colissimo or Chronospost delivery to your home if you live in France or in the European Union,
  • Either by delivery by courier in Paris and the inner suburbs of Paris.

If you order from Metropolitan France:

  • Express home delivery (with tracking – with signature) with Chronopost (+/- 4 days): €10
  • Home delivery (with tracking – exceptionally without signature for the duration of deconfinement) with Colissimo (+/- 1 week): free from €200.
  • Delivery by courier during the day for all orders placed before noon - 8€

If you are ordering from a European Union country:

  • Standard home delivery (with tracking – with signature)
  • Delivery costs: 10€
  • Delivery time (indicative): 3 to 7 working days from the dispatch of the order.

If you are ordering from the United States, Canada, China, South Korea, Japan, Hong Kong, Singapore or Malaysia:

  • Standard home delivery (with tracking – with signature)
  • Delivery costs: 20€
  • Delivery time (indicative): 7 days to 2 working weeks from the dispatch of the order.
  • Customs charges to be paid upon receipt.

IS DELIVERY SECURE?

We make every effort to offer you the best delivery conditions:
  • We choose to leave with a trusted carrier, Colissimo.
  • Your order will be delivered to your home by hand, against signature.
  • Our delivery packaging is unbranded and will not attract covetousness.
  • We insure our shipments up to the value of the jewel.

IS IT POSSIBLE TO COLLECT YOUR JEWEL BY OWN HAND?

You can pick up your jewel directly at the studio located in the 11th arrondissement of Paris (Oberkampf metro station). The opportunity to meet the founder of the brand around a Japanese tea, if you feel like it.

Of course, we have taken security measures to welcome you in the best conditions. For more information, go to the page Make an appointment.

PLUS DE LECTURE

Retours Gratuits

Free Returns

Although we make every effort to offer you the best experience, it is possible that your jewel does not give you complete satisfaction. We give you the opportunity to return your purchase(s), ...

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